Perceived quality in public and private hospitals during the pandemic.
DOI:
https://doi.org/10.24054/face.v23i3.2612Keywords:
Perceived quality, public and private hospitals, pandemicAbstract
State organizations and leaders continue to face the consequences caused by the Covid-19 pandemic, specifically, in
the health sector. In this sense, the great challenge faced by hospitals, both public and private, is to achieve the quality
of their service, with the aim of generating satisfaction in their users. According to the above, the objective of this work
is to analyze the perceived quality in public and private hospitals in the La Laguna Metropolitan Area (ZML) during the
pandemic caused by Covid-19. The methodology is based on the design of an instrument, which allowed evaluating
various areas of care. Finally, the results indicate that the quality of the doctors obtained the best evaluations, however,
the quality of the pharmacy was the worst evaluated.
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