The Patient Safety Culture Among Nursing Staff at the Women's Hospital (SSA) in Puebla

Abstract

The objective of the research is to analyze the factors of Patient Safety Culture among Nursing Staff at the Women's Hospital (SSA) in Puebla, in order to define actions to improve Patient Safety Culture. This is a quantitative, descriptive, cross-sectional, and non-experimental study conducted from October to November 2017 at the Women's Hospital of the SSA in Puebla. The methodology involves the application of a questionnaire on Patient Safety Culture in Hospitals in Mexico, provided by the General Directorate of Quality and Education in Health (2013). This instrument, endorsed by the Secretary of Integration and Development of the Health Sector of the General Directorate of Quality and Education in Health, will be used in this research. The sample size was calculated with a confidence level of 95%, resulting in 72 nurses from different shifts for the instrument's application. Each dimension of Patient Safety Culture in Hospitals in Mexico was assessed using SPSS version 21. As the staff responded negatively in each dimension—40% in their work area, 51% in their supervisor/manager, 30% in communication, and 36% in the frequency of reported adverse events—the conclusion is a score of 32 in an acceptable safety grade. The hospital complies with 44% of the criteria, which indicates that the results are not considered a strength since none of the dimensions exceed 75% positive responses. Therefore, all dimensions are considered as "opportunities for improvement.