Experiences of industrial work in the home office modality in Ciudad Juárez, Mexico

Abstract

Amid the Covid-19 pandemic and health contingency, organizations turned to telecommuting or home office as an alternative to ensure continuity in the industrial sector. This emergent option has been subject to analysis due to the necessary working conditions within organizations. The objective was to determine the perception and experiences of industry workers while working in the home office modality in Ciudad Juárez, Mexico, as well as the strategies for implementing and adapting this modality that industrial organizations employed. The study was descriptive and cross-sectional with a qualitative approach, utilizing the phenomenological method with interview techniques. Among the findings, workers experienced comfort and security at home, acquired supplies, and adapted their spaces for home office work. Additionally, they considered emotional aspects, the adaptation process, stress, costs, and savings—a distinct work experience that allowed for comparison between the home office and in-person models.