Toward the improvement of teaching in object-oriented programming: the integration of intelligent chatbot assistance and professor Alex's implementation

Carlos Henriquez Miranda; Jesus David Rios Perez; German Sanchez-Torres

doi:10.24054/rcta.v1i43.2803

Authors

Carlos Henriquez Miranda Universidad del Magdalena https://orcid.org/0000-0001-8252-1413
Jesus David Rios Perez Universidad del Magdalena https://orcid.org/0009-0008-6235-3967
German Sanchez-Torres Universidad del Magdalena https://orcid.org/0000-0002-9069-0732

DOI:

https://doi.org/10.24054/rcta.v1i43.2803

Keywords:

Chatbot, object-oriented programming, artificial intelligence, chatbots in education

Abstract

In education, chatbots provide personalized learning, instant feedback, and accessible support, enhancing student engagement and understanding across various academic subjects. This study investigates the deployment of a chatbot on the SnatchBot platform, integrated with Telegram, to assist university students in Object-Oriented Programming (OOP). The development of the chatbot included defining objectives, designing its personality, selecting tools, and creating a conversation flow using natural language processing (NLP). Assessed through surveys, the chatbot, named Profe Alex, significantly enhanced student autonomy in OOP by providing concepts, quizzes, and code examples. A survey revealed that 90% of the users positively rated the tool, confirming its effectiveness in OOP instruction. The findings indicate substantial potential for chatbots as educational tools in computer science and point towards a broader application of AI in education.

Downloads

Download data is not yet available.

References

S. M. Lee y D. Lee, «“Untact”: a new customer service strategy in the digital age», Service Business, vol. 14, n.o 1, pp. 1-22, 2020. DOI: https://doi.org/10.1007/s11628-019-00408-2

C. Henríquez, F. Briceño, y D. Salcedo, «Unsupervised Model for Aspect-Based Sentiment Analysis in Spanish», IAENG International Journal of Computer Science, n.o 3, pp. 430-438, 2019.

E. Cambria y B. White, «Jumping NLP curves: A review of natural language processing research», IEEE Computational Intelligence Magazine. 2014. doi: 10.1109/MCI.2014.2307227. DOI: https://doi.org/10.1109/MCI.2014.2307227

B. A. Shawar y E. Atwell, «Chatbots: are they really useful?», en Ldv forum, 2007, pp. 29-49. DOI: https://doi.org/10.21248/jlcl.22.2007.88

J. Sjostrom y M. Dahlin, «Tutorbot: A Chatbot for Higher Education Practice», en Designing for Digital Transformation. Co-Creating Services with Citizens and Industry: 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, Kristiansand, Norway, December 2–4, 2020, Proceedings, Berlin, Heidelberg: Springer-Verlag, dic. 2020, pp. 93-98. doi: 10.1007/978-3-030-64823-7_10. DOI: https://doi.org/10.1007/978-3-030-64823-7_10

I. V. Serban et al., «A deep reinforcement learning chatbot», arXiv preprint arXiv:1709.02349, 2017.

A. Xu, Z. Liu, Y. Guo, V. Sinha, y R. Akkiraju, «A new chatbot for customer service on social media», en Proceedings of the 2017 CHI conference on human factors in computing systems, 2017, pp. 3506-3510. DOI: https://doi.org/10.1145/3025453.3025496

T. Okuda y S. Shoda, «AI-based chatbot service for financial industry», Fujitsu Scientific and Technical Journal, vol. 54, n.o 2, pp. 4-8, 2018.

D. C. Ukpabi, B. Aslam, y H. Karjaluoto, «Chatbot adoption in tourism services: A conceptual exploration», en Robots, artificial intelligence, and service automation in travel, tourism and hospitality, Emerald Publishing Limited, 2019. DOI: https://doi.org/10.1108/978-1-78756-687-320191006

K. N. Lakshmi, Y. K. Reddy, M. Kireeti, T. Swathi, y M. Ismail, «Design and implementation of student chat bot using AIML and LSA», International Journal of Innovative Technology and Exploring Engineering, vol. 8, n.o 6, pp. 1742-1746, 2019.

P. Smutny y P. Schreiberova, «Chatbots for learning: A review of educational chatbots for the Facebook Messenger», Computers & Education, vol. 151, p. 103862, 2020. DOI: https://doi.org/10.1016/j.compedu.2020.103862

E. Adamopoulou y L. Moussiades, «An overview of chatbot technology», en IFIP International Conference on Artificial Intelligence Applications and Innovations, 2020, pp. 373-383. DOI: https://doi.org/10.1007/978-3-030-49186-4_31

C. Henriquez, G. Sánchez-Torres, y D. Salcedo, «Tashi-Bot: A Intelligent Personal Assistant for Users in an Educational Institution», 2021.

Z. H. Krullaars, A. Januardani, L. Zhou, y E. Jonkers, «Exploring Initial Interactions: High School Students and Generative AI Chatbots for Relationship Development», 2023.

A. K. Abdallah, A. M. Alkaabi, D. A. F. Mehiar, y Z. A. J. Aradat, «Chatbots in Classrooms: Tailoring Education and Boosting Engagement», en Cutting-Edge Innovations in Teaching, Leadership, Technology, and Assessment, IGI Global, 2024, pp. 166-181. DOI: https://doi.org/10.4018/979-8-3693-0880-6.ch012

S. Yang y C. Evans, «Opportunities and challenges in using AI chatbots in higher education», en Proceedings of the 2019 3rd International Conference on Education and E-Learning, 2019, pp. 79-83. DOI: https://doi.org/10.1145/3371647.3371659

N. Sandu y E. Gide, «Adoption of AI-Chatbots to enhance student learning experience in higher education in India», en 2019 18th International Conference on Information Technology Based Higher Education and Training (ITHET), 2019, pp. 1-5. DOI: https://doi.org/10.1109/ITHET46829.2019.8937382

H. T. Hien, P.-N. Cuong, L. N. H. Nam, H. L. T. K. Nhung, y L. D. Thang, «Intelligent assistants in higher-education environments: the FIT-EBot, a chatbot for administrative and learning support», en Proceedings of the ninth international symposium on information and communication technology, 2018, pp. 69-76. DOI: https://doi.org/10.1145/3287921.3287937

C. Henriquez, D. Salcedo, y A. Cortés-Cabezas, «Development of a Chatbot as an Intelligent Personal Assistant for Teaching and Learning Data Structures», Prospectiva, vol. 22, n.o 1, 2024.

C. W. C y A. Ade-Ibijola, «Python-Bot: A Chatbot for Teaching Python Programming».

O. A. Cadena y I. A. Juárez, «La enseñanza de la programación mediante software educativo especializado y los agentes conversacionales», Interfases, n.o 017, pp. e6337-e6337, 2023.

J. E. S. García, M. U. Ruiz, y B. E. G. Herrera, «Análisis de los problemas de aprendizaje de la programación orientada a objetos», Ra Ximhai: revista científica de sociedad, cultura y desarrollo sostenible, vol. 11, n.o 4, pp. 289-304, 2015. DOI: https://doi.org/10.35197/rx.11.01.e2.2015.21.js

L. Labadze, M. Grigolia, y L. Machaidze, «Role of AI chatbots in education: systematic literature review», International Journal of Educational Technology in Higher Education, vol. 20, n.o 1, p. 56, oct. 2023, doi: 10.1186/s41239-023-00426-1. DOI: https://doi.org/10.1186/s41239-023-00426-1

M. A. Kuhail, N. Alturki, S. Alramlawi, y K. Alhejori, «Interacting with educational chatbots: A systematic review», Education and Information Technologies, vol. 28, n.o 1, pp. 973-1018, jul. 2022, doi: 10.1007/s10639-022-11177-3. DOI: https://doi.org/10.1007/s10639-022-11177-3

O. Chinedu y A. Ade-Ibijola, «Python-Bot: A Chatbot for Teaching Python Programming», Engineering Letters, vol. 29, pp. 25-34, feb. 2021.

H. B. Essel, D. Vlachopoulos, A. Tachie-Menson, E. E. Johnson, y P. K. Baah, «The impact of a virtual teaching assistant (chatbot) on students’ learning in Ghanaian higher education», International Journal of Educational Technology in Higher Education, vol. 19, n.o 1, p. 57, nov. 2022, doi: 10.1186/s41239-022-00362-6. DOI: https://doi.org/10.1186/s41239-022-00362-6

S. I. Malik, M. W. Ashfque, R. M. Tawafak, G. Al-Farsi, N. Ahmad Usmani, y B. Hamza Khudayer, «A Chatbot to Facilitate Student Learning in a Programming 1 Course: A Gendered Analysis», International Journal of Virtual and Personal Learning Environments (IJVPLE), vol. 12, n.o 1, pp. 1-20, 2022, doi: 10.4018/IJVPLE.310007. DOI: https://doi.org/10.4018/IJVPLE.310007

D. Ramandanis y S. Xinogalos, «Designing a Chatbot for Contemporary Education: A Systematic Literature Review», Information, vol. 14, n.o 9, Art. n.o 9, sep. 2023, doi: 10.3390/info14090503. DOI: https://doi.org/10.3390/info14090503

T. Kosar, D. Ostojic, Y. D. Liu, y M. Mernik, «Computer Science Education in ChatGPT Era: Experiences from an Experiment in a Programming Course for Novice Programmers», Mathematics, vol. 12, n.o 5, Art. n.o 5, ene. 2024, doi: 10.3390/math12050629. DOI: https://doi.org/10.3390/math12050629

J. Yin, T.-T. Goh, B. Yang, y Y. Xiaobin, «Conversation Technology With Micro-Learning: The Impact of Chatbot-Based Learning on Students’ Learning Motivation and Performance», Journal of Educational Computing Research, vol. 59, n.o 1, pp. 154-177, mar. 2021, doi: 10.1177/0735633120952067. DOI: https://doi.org/10.1177/0735633120952067

X. Deng y Z. Yu, «A Meta-Analysis and Systematic Review of the Effect of Chatbot Technology Use in Sustainable Education», Sustainability, vol. 15, n.o 4, Art. n.o 4, ene. 2023, doi: 10.3390/su15042940. DOI: https://doi.org/10.3390/su15042940

Z. Bahroun, C. Anane, V. Ahmed, y A. Zacca, «Transforming Education: A Comprehensive Review of Generative Artificial Intelligence in Educational Settings through Bibliometric and Content Analysis.», Sustainability, vol. 15, n.o 17, p. NA-NA, ago. 2023. DOI: https://doi.org/10.3390/su151712983

D. H. Chang, M. P.-C. Lin, S. Hajian, y Q. Q. Wang, «Educational Design Principles of Using AI Chatbot That Supports Self-Regulated Learning in Education: Goal Setting, Feedback, and Personalization», Sustainability, vol. 15, n.o 17, Art. n.o 17, ene. 2023, doi: 10.3390/su151712921. DOI: https://doi.org/10.3390/su151712921

F. H. Wang, «Efficient generation of text feedback in object-oriented programming education using cached performer revision», Machine Learning with Applications, vol. 13, p. 100481, sep. 2023, doi: 10.1016/j.mlwa.2023.100481. DOI: https://doi.org/10.1016/j.mlwa.2023.100481

F. H. Wang, «A Feasible Study of a Deep Learning Model Supporting Human–Machine Collaborative Learning of Object-Oriented Programming», IEEE Transactions on Learning Technologies, vol. 17, pp. 413-427, 2024, doi: 10.1109/TLT.2022.3226345. DOI: https://doi.org/10.1109/TLT.2022.3226345