Analysis of the effect of a NLP chatbot on undergraduate enrollment and admissions at the University of Nariño
DOI:
https://doi.org/10.24054/rcta.v1i47.4309Keywords:
NLP, process automation, chatbot, artificial intelligence, higher educationAbstract
This article presents the design, development, and analysis of the implementation of the chatbot called VyCla, based on Natural Language Processing and integrated with WhatsApp, built to support undergraduate enrollment and admission processes at the University of Nariño. The tool was developed using the agile SCRUM methodology, while the research adopted a quantitative approach based on user surveys to evaluate its effectiveness in terms of response times, satisfaction, and usefulness. The results show that VyCla reduces response times, decreases the operational workload of the staff of the Office of Control, Academic Records, and Admissions (OCARA), and contributes to institutional digital transformation, with possibilities for extension to other academic and administrative processes.
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Copyright (c) 2026 Alexander Álvaro Barón Salazar, Jorge Albeiro Rivera Rosero, Clariza Maribel Angulo Castillo, Olga Vanessa Angulo Meza
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
