Case study on Industry 4.0 and Lean Healthcare tools for improving service levels in specialized services of high-complexity hospitals. FACE: Revista de la Facultad de Ciencias Económicas y Empresariales, [S. l.], v. 21, n. 1, p. 94–107, 2020. DOI: 10.24054/face.v21i1.1029. Disponível em: https://ojs.unipamplona.edu.co/index.php/face/article/view/1029. Acesso em: 7 nov. 2025.