Customer satisfaction and loyalty in the automotive sector: contributions of the net promoter score (NPS) as a strategic advertising tool. FACE: Revista de la Facultad de Ciencias Económicas y Empresariales, [S. l.], v. 23, n. 3, p. 164–174, 2023. DOI: 10.24054/face.v23i3.2630. Disponível em: https://ojs.unipamplona.edu.co/index.php/face/article/view/2630. Acesso em: 16 oct. 2025.